Support Board
Date/Time: Tue, 24 Mar 2026 08:32:58 +0000
Issue with Tick Charts (number of trades per bar) as well as volume per bar
View Count: 533
| [2025-01-22 15:45:55] |
| Pookie014 - Posts: 8 |
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Please see the issue aattached in the photo, seems to be stretching some of the tick bars horizontally. not in settings, I have removed studies and tried a clean chart but having the same issue for these types of charts.
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 Screenshot 2025-01-22 104237.png / V - Attached On 2025-01-22 15:45:41 UTC - Size: 39.68 KB - 138 views |
| [2025-01-22 19:25:58] |
| John - SC Support - Posts: 45246 |
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Please get us a chart that shows this by following these instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-22 19:35:26] |
| Pookie014 - Posts: 8 |
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Here you go
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 Chartbook1 for support .Cht - Attached On 2025-01-22 19:34:57 UTC - Size: 3.33 KB - 383 views Attachment Deleted. |
| [2025-01-22 20:19:30] |
| John - SC Support - Posts: 45246 |
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The attached image is what we see when we open your chartbook (and change the symbol for our purposes). We do not see anything related to what you show in your image. Do you see the same problem as your image in the chart in the chartbook you sent us? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| MNQH25-CME[M] 987 Trades #1 2025-01-22 14_18_08.613.png / V - Attached On 2025-01-22 20:19:26 UTC - Size: 64.81 KB - 137 views |
| [2025-01-22 20:23:46] |
| Pookie014 - Posts: 8 |
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Yes I have the issue when i open my chart book
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| [2025-01-22 20:43:23] |
| John - SC Support - Posts: 45246 |
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Please do the following for us: - Open the Chartbook that you copied the chart into where you are continuing to see the same problem. - Select "Chart >> Graphics Settings - Chart" - Click the box for "Use Global Graphics Settings Instead of These Settings" to turn off the checkmark. - Select the button on the bottom right for "Copy from Global" (make sure it is the "From" button, not the "To" option) - Select OK to close the Graphics Settings window. - Save the chartbook and attach it to this thread. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-22 20:51:35] |
| Pookie014 - Posts: 8 |
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Here you go
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| Chartbook1 for support .Cht - Attached On 2025-01-22 20:51:26 UTC - Size: 3.33 KB - 406 views |
| [2025-01-22 22:35:21] |
| John - SC Support - Posts: 45246 |
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Attached is the image of what we see when we open the most recent chartbook. Please get us an image of what you see by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| MNQH25-CME[M] 987 Trades #1 2025-01-22 16_34_29.906.png / V - Attached On 2025-01-22 22:35:15 UTC - Size: 70.86 KB - 136 views |
| [2025-01-22 22:52:28] |
| Pookie014 - Posts: 8 |
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Hi, I understand, I am just having an issue on my end for some reason, and someone who I trade with also has the same issue on their sierra as I am with these type of charts. Is there a setting I am missing? it looks like its missing data compared to your image. If I delete and download data it loads the same as the attached photo. I have circled the areas, but im sure you noticed them prior.
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| Screenshot 2025-01-22 174844.png / V - Attached On 2025-01-22 22:52:03 UTC - Size: 166.58 KB - 114 views |
| [2025-01-22 22:54:21] |
| Pookie014 - Posts: 8 |
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I believe I found the issue... chart settings, chart data - split data records. should be to the value of "No"
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| [2025-01-23 14:38:03] |
| Sierra_Chart Engineering - Posts: 23310 |
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Here is the information on these types of issues: Number Of Trades, Volume or Range Bar Charts Do Not Match Setting or Are Not Accurate or Are Inconsistent Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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