Support Board
Date/Time: Thu, 30 Oct 2025 09:18:42 +0000
Something is off with my data
View Count: 216
| [2025-01-02 17:11:52] |
| User328099 - Posts: 23 |
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Something is off with my data, Its not showing current data, it looks like its missing on my charts but the price is showing, not sure what is causing this. I tried to reconnect but it didnt work. I will be sending you over my logs for analysis
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 Snag_723d0d66.png / V - Attached On 2025-01-02 17:10:37 UTC - Size: 23.22 KB - 80 views Snag_723d0dc3.png / V - Attached On 2025-01-02 17:10:41 UTC - Size: 18.98 KB - 68 views |
| [2025-01-02 17:44:07] |
| User328099 - Posts: 23 |
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here is another picture
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| Snag_725b92e0.png / V - Attached On 2025-01-02 17:43:53 UTC - Size: 31.66 KB - 68 views |
| [2025-01-02 18:39:52] |
| John - SC Support - Posts: 42648 |
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You have symbols in your Chartbook that are not Rithmic symbols. This creates and issue for Rithmic. Refer to the following: Rithmic Trading Platform Service: Frequent Reconnections For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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