Support Board
Date/Time: Tue, 06 May 2025 22:36:29 +0000
Message Log issue
View Count: 182
| [2024-12-09 04:43:11] |
| User781731 - Posts: 50 |
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I am having the same issue as mentioned here: Error - Denali Data Feed (Market Orders Data) Trading is not supported. I have connected to a different data/trade service (via Teton) and the issue does not happen. I sent you 3 separate message logs for analysis: The first is a single chart + DOM and the issue did NOT happen. The second is chartbook with 4 charts and 4 DOMs and the issue did NOT happen. The third is the original chartbook with the issue, which has 4 charts and 4 DOMs. Date Time Of Last Edit: 2024-12-09 04:58:10
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| [2024-12-09 05:31:03] |
| Sierra_Chart Engineering - Posts: 19461 |
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First, we will not make reference to another thread. We are definitively not looking at that thread. We need to know what is the specific issue you are having? Is there some identified problem. If there is some message, that you see that you do not understand, please disregard it. It is irrelevant. It sounds like there is no issue at all. We are not going to be looking at any logs. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-12-09 05:31:40
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| [2024-12-09 07:03:38] |
| Sierra_Chart Engineering - Posts: 19461 |
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Your post is deleted. We will not tolerate being communicated in that way. And you can post this 100,000 times all over the Internet, we do not care. We are simply just stating the facts and our support policies. A message like this is irrelevant: 2024-06-03 06:47:16.089 | Denali Data Feed (Market Orders Data) | Trading is not supported. Trading is not supported on market data connections. It simply has no relevancy. Disregard it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-12-09 07:58:07
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