Support Board
Date/Time: Tue, 06 May 2025 22:25:14 +0000
unable to login error
View Count: 149
| [2024-12-06 22:52:30] |
| User725043 - Posts: 42 |
|
Hi, Please see the Donwload failed error notice just got on login. Also am unable to go to Help --> Account Control Panel from inside SC. Here's the error message: Requested new login tokens. | 2024-12-06 17:46:41.309 No available login tokens. Tokens being requested and automatic retry pending. | 2024-12-06 17:46:41.309 * What is the fix? |
Private File |
| [2024-12-06 23:07:30] |
| Sierra_Chart Engineering - Posts: 19461 |
|
Try again: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-07 23:06:33] |
| Sierra_Chart Engineering - Posts: 19461 |
|
Actually we now know the reason for this problem. You need to restart Sierra Chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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