Support Board
Date/Time: Sat, 05 Jul 2025 11:03:47 +0000
Live Trading Account - Trade Activity Log Missing trade data
View Count: 325
| [2024-11-22 00:50:52] |
| Oxcap - Posts: 73 |
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Hi, I am using a trade journal that allows you to import trade fills by exporting via trade activity log in SC. I was initially running my SC instance on my desktop. After ~11 months, I transitioned my account to an SC instance on a VPS. I am able to pull the trade activity log starting on 9/12/2023 through my VPS, but I am missing data from the initial first transaction start date of this account 10/28/2022 to 9/11/2023. The SC instance on my desktop I had deleted a while back, therefore, I am not able to capture this missing data (10/28/22-9/11/23). Is there a way I can pull my missing data from 10/28/22 to 9/11/2023 via trade activity log? I am hoping to resolve this at the SC level before reaching out to my broker, if needed. Let me know if you have questions. Thank you |
| [2024-11-22 02:24:11] |
| Sierra_Chart Engineering - Posts: 20084 |
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We need to know, what Trading service Sierra Chart is set to use?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-22 02:33:02] |
| Oxcap - Posts: 73 |
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I am using Teton CME Order Routing. Phillip Capital clearing firm
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| [2024-11-22 17:44:24] |
| Sierra_Chart Engineering - Posts: 20084 |
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The extended fill history becomes available over the weekend. Late Friday evening (We need to check on the exact time), Saturday or Sunday up until the evening on Sunday you can access extended order fill history. Follow the instructions here: Trade Activity Log: Automatically Inserting Missing Order Fills Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-11-22 17:44:43
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| [2024-11-22 17:47:40] |
| Oxcap - Posts: 73 |
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Ok - I will run this Saturday morning and run per instructions. Thanks |
| [2024-11-23 15:18:03] |
| Oxcap - Posts: 73 |
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I was able to pull the data I am missing. Thank you for your support. Ticket can be closed. |
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