Support Board
Date/Time: Wed, 07 May 2025 15:00:52 +0000
Problem with
View Count: 262
| [2024-11-17 15:51:51] |
| User29419 - Posts: 19 |
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I have a study set up to plot the opening 5 minutes for the Asia and London sessions. For Asia, on Sunday night the plot starts at the high and low from the last bar plotted on Friday. Then it moves to the Asia session start, but the high or low stays anchored to the high or low from Friday depending on if the Asia open is higher or lower than the Friday close. This only occurs Sunday night. Below is a link to the Chart Image. https://www.sierrachart.com/image.php?Image=1731857438125.png Study Settings: In:1 19:00:00 In:2 19:04:59 In:3 120 In:6 12:00:00 In:7 Yes In:8 High In:9 Low In:10 No |
 Study Settings.png / V - Attached On 2024-11-17 15:26:13 UTC - Size: 79.1 KB - 51 views Chart Image.png / V - Attached On 2024-11-17 15:26:30 UTC - Size: 329.46 KB - 53 views |
| [2024-11-18 15:56:26] |
| John - SC Support - Posts: 39675 |
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We do not know why this is occurring. Please get us that chart so we can take a look. Follow these instructions to get us the chart: Support Board Posting Information: Providing Chartbook with Only a Single Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-18 17:30:00] |
| User29419 - Posts: 19 |
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I saved the new chartbook with only one chart. Not sure if I got it attached correctly, when I Preview the message it says Attachment Deleted.
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Private File |
| [2024-11-18 21:08:45] |
| John - SC Support - Posts: 39675 |
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We received the chart and we see why this is occurring, but we will need a few days to work out how to fix it, as it is a coding issue due to the way the times work from Friday to Sunday evening.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-25 17:01:27] |
| John - SC Support - Posts: 39675 |
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We had added a fix to the "High/Low for Time Period - Extended" for your particular situation. This will be out in the next Pre-Release - v 2710.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-02 02:02:13] |
| User29419 - Posts: 19 |
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I loaded version 2712. The issue I reported has been resolved with the "High/Low for Time Period - Extended" study, but were there other changes that would cause system response/performance to be slower? There is a noticeable delay when the chart time period is changed using shortcut keys or when the study window is closed. There is also a delay when using the Hand tool to drag the chart or use the cursor to change the range scale.
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| [2024-12-02 03:34:32] |
| Sierra_Chart Engineering - Posts: 19468 |
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There should not be any issues like you describe. If you still have a problem try increasing the Chart Update Interval: Chart Settings: Chart Update Interval in Milliseconds (Chart >> Chart Settings >> Display >> Chart Update Interval menu) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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