Support Board
Date/Time: Mon, 03 Nov 2025 23:33:47 +0000
SC 1188 prerelease problem: Changing chartbooks
View Count: 2193
| [2014-09-10 04:35:14] |
| tobi - Posts: 351 |
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Strange behaviour after updating to prerelease 1188 (old spreadsheet). Initially after opening my chartbook (13 charts, spreadsheet), everything seemed fine. After saving, closing and reopening this chartbook, it only contains 1 chart and no more spreadsheet. I can reproduce this issue, by creating a new chartbook, adding a few charts >> save >> close >> reopen => only 1 chart left in chartbook. Any idea what causes this? |
| [2014-09-10 04:59:33] |
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We are removing version 1188. We apologize on this. There has been a lot of low-level work with file I/O. There are back up Chartbooks available, so you did not lose anything. Follow the instructions here to use them: Chartbooks (Workspaces): Accessing a Backup Chartbook File Version 1188 is being locked out. You will need to update Sierra Chart with Help >> Download Current Version to go back to 1187. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-09-10 05:00:06
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| [2014-09-10 12:54:49] |
| jsoviero - Posts: 84 |
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This morning 8 AM NYC time, I was prompted to download version 1187. My saved charts will not open. I followed the instructions to recover backed up saved charts, but i get this error message "Historical data request is rejected due to an empty symbol" Please advise how to recover backed up charts and correct "empty symbol issue"
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| [2014-09-10 13:24:40] |
| jsoviero - Posts: 84 |
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Follow up to above post - repeated instructions to open backup chartbook and charts are open. Please disregard above question.
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| [2014-09-10 14:45:22] |
| User64662 - Posts: 15 |
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Had same issues opening charts with 1188. I did have back up charts o DVD disc and in my emails. One thing I learned best to duplicate. Good learning experience everything okay now with 1187. |
| [2014-09-10 16:13:11] |
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Sierra Chart does maintain backups of your Chartbooks. So you will not have lost anything. Once again here are the instructions: Chartbooks (Workspaces): Accessing a Backup Chartbook File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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