Support Board
Date/Time: Wed, 05 Nov 2025 15:26:16 +0000
Unable to connect Teton/Denali
View Count: 297
| [2024-08-23 22:31:33] |
| User290496 - Posts: 64 |
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Hi, I am unable to connect to Teton and/or Denali- I get the error message in the attached screenshot. "Secondary instance is not allowing connections to this server". I was logged in and using the service just fine when this suddenly happened. Never had an issue like this. No other instance of Sierra installed anywhere. I tried shutting Sierra down and restarting- same issue occurs when I start Sierra back up. ***** Edit at 20:35 EST ***** It just reconnected by itself. I didn't touch anything and just left it on. For some reason I lost connectivity earlier on as described above for over an hour. Date Time Of Last Edit: 2024-08-24 00:36:35
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 Screenshot 2024-08-23 182431 - Copy.png / V - Attached On 2024-08-23 22:28:52 UTC - Size: 15.55 KB - 95 views |
| [2024-08-24 02:44:42] |
| Sierra_Chart Engineering - Posts: 21315 |
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This was the result of maintenance that was being done earlier this evening.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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