Support Board
Date/Time: Tue, 04 Nov 2025 11:16:01 +0000
CQG WEB/API
View Count: 782
| [2024-06-07 23:29:23] |
| User469312 - Posts: 99 |
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Hello, I just received an error message saying the following: Connection error message from service CQG WebAPI / Logon unsuccessful server. Trade routing is not available now. contact customer support for assistance - Date-time: 2024 06 07 19:23:35 I know markets are closed but I was doing some coding and never had an issue like this before. I have an account with AMP fully funded and use Sierra Charts for my trading platform. Has there been a change that I need to know about? Help? |
| [2024-06-09 20:21:03] |
| John - SC Support - Posts: 42737 |
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Refer to item #11 in the following section: CQG Trading Platform Service: Common Error Messages For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-10 14:07:49] |
| Sierra_Chart Engineering - Posts: 21299 |
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This is not unusual over a weekend that the CQG system is like this. You really should move to Teton order routing: Sierra Chart Teton Futures Order Routing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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