Support Board
Date/Time: Sat, 13 Sep 2025 14:00:29 +0000
Data problems - APEX (Ritmic)
View Count: 295
| [2024-06-05 16:35:40] |
| Jaydtrade - Posts: 88 |
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Okay I was able to get the servers list to come up and was able to switch to my apex account. However I am still getting errors spamming on the message log I attached a SS below.
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 SC DATA ERRORS.png / V - Attached On 2024-06-05 16:35:18 UTC - Size: 187.19 KB - 95 views |
| [2024-06-05 17:15:56] |
| John - SC Support - Posts: 41793 |
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You have the wrong symbols for Rithmic. As such, Rithmic will keep disconnecting and connecting. Select "Edit >> Translate Symbols to Current Service" to change the chart symbols to what is needed for Rithmic. If you continue to have an issue after that, then go through the different areas called out in the following link to look for and update or remove other possible symbols that could be causing an issue: Chart Data and Chart Data Files: Cleaning Up Old and Unused Symbols for Efficiency For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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