Support Board
Date/Time: Sun, 13 Jul 2025 14:57:45 +0000
Inquiry Regarding Wire Transfer Payment Processing Time
View Count: 529
| [2024-05-30 07:42:07] |
| DMK - Posts: 15 |
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Dear [SIERRA CHART], I hope this message finds you well. I am writing to inquire about the anticipated processing time for a recent wire transfer payment I initiated in the amount of $46 USD. The transaction was executed on [30/05/2024], and I seek clarification regarding the approximate timeframe within which the payment is expected to be processed and reflected in the designated account. Understanding the intricacies of international financial transactions, I would appreciate any insights or guidance you can provide regarding the typical processing duration for such transfers. Timely information regarding this matter would greatly assist me in managing my financial affairs efficiently. Thank you for your attention to this inquiry. Please do not hesitate to reach out if any further documentation or information is required from my end to facilitate the processing of this transaction. I look forward to your prompt response. Warm regards, [DIVYESH KAMDAR] Date Time Of Last Edit: 2024-05-30 08:37:58
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| [2024-05-30 13:43:45] |
| Sierra_Chart Engineering - Posts: 20189 |
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Can you tell us the bank account number that you sent this to, and it was in US dollars? We will then look for it. Generally these transfers are received within 24 hours. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-05-30 13:44:03
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| [2024-05-30 14:00:52] |
| User546644 - Posts: 4 |
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Account number: 822000503174 Currency: USD |
| [2024-05-31 10:12:22] |
| DMK - Posts: 15 |
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Dear [SIERRA CHART], I hope this message finds you well. I am reaching out to seek clarification regarding the inclusion of Denali Feed in the Package 10 subscription. Could you kindly confirm whether the Denali Feed service is incorporated within the features of Package 10 or if it necessitates an additional subscription fee? Clear guidance on this matter would greatly assist in making an informed decision regarding our subscription options. Additionally, I would appreciate clarification on whether the following features are included in Package 10: volume profile, depth of market (DOM), and comprehensive charting capabilities. Furthermore, I am experiencing difficulty accessing the funds deposited into my account under the username DMK1974. Could you please investigate this matter and provide assistance in resolving the issue? Thank you for your attention to this matter. I look forward to your prompt response. Warm regards, [DIVYESH KAMDAR] [+971 55 977 6312] Date Time Of Last Edit: 2024-05-31 14:09:26
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| [2024-05-31 16:15:15] |
| Sierra_Chart Engineering - Posts: 20189 |
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We are following up on this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-05-31 16:15:21
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| [2024-05-31 16:33:18] |
| Sierra_Chart Engineering - Posts: 20189 |
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Your payment has been processed. This was 46.09 USD. And you also made a payment by stripe for 36 USD. The service package 10 does include the Denali Data Feed but there still is an additional cost for exchange fees. And yes all of those items regarding volume profile, depth of market and comprehensive charting is included with service package 10. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-05-31 16:33:25
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| [2025-06-11 23:52:46] |
| Trashist - Posts: 1 |
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May I enquire about my wire payment status on this thread?. I made a USD Payment Yesterday 10-Jun-2025 to account: 822000503174 but this has yet to reflect on my account. Please let me know if you require more information. Lastly, is there a payment method that is instantaneous?. Thanks for your support.
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| [2025-06-12 16:48:13] |
| John - SC Support - Posts: 40857 |
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It can take 2 to 3 days for a wire transfer to show in your account. Since it has only been 1 day, you need to wait at least until the end of this week to see if the funds have been credited to your account or not. If the funds are still not there by the end of the week, then let us know and we can take a look and see if there is any specific information regarding the transfer. This kind of question should be posted in the Account Support Tickets, as we may need to know specific information regarding the transfer. If you need to follow up, be sure to do so in the Account Support Tickets at the following link: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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