Support Board
Date/Time: Sat, 17 May 2025 13:54:56 +0000
Stop order cancelled upon using hotkey for show order fills
View Count: 311
| [2024-04-30 01:53:20] |
| JuggingTicks - Posts: 5 |
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Hi, I have had stop orders cancelled upon using a hotkey to show/hide order fills (only with an open position - Open position > Show order fills > Stop order cancelled). I have double checked there are no conflicting hotkey settings. I have recently updated to 2629 but am not sure if this issue started before then or not. I have had this occur on sim and an Apteros tryout account. Please advise, thank you!
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| [2024-04-30 10:47:17] |
| Sierra_Chart Engineering - Posts: 19618 |
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We are not able to reproduce this. What is the exact keyboard shortcut you assigned for that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-30 12:49:34] |
| JuggingTicks - Posts: 5 |
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Ctrl+Shift+O
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| [2024-04-30 16:18:40] |
| John - SC Support - Posts: 39847 |
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Ctrl + Shift + O is the default for "Show Order Fills". Is this something you can reproduce? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-30 16:36:58] |
| JuggingTicks - Posts: 5 |
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Not at the moment... I'll see if I can catch it on recording if it happens again and will report back. Thanks for the response.
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| [2024-04-30 21:00:06] |
| Sierra_Chart Engineering - Posts: 19618 |
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It will help us, if we know what the origin of canceling the order is. We need to know the Order Action Source text for that. For instructions for that: Trade Activity Log Analysis: Determining the Origin of a New/Modified Order Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-04-30 21:00:13
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