Support Board
Date/Time: Sun, 02 Nov 2025 14:59:10 +0000
Unable to get options/spreads data for products
View Count: 418
| [2024-04-29 09:42:33] |
| User815436 - Posts: 17 |
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Hello, I have been trying to get spreads data in Sierra Charts but every time I click on "Get Options/Get Spreads" button in "Find Symbol" section, I get the following response attached in the screenshot of the message log. Regards |
 errordataSC.PNG / V - Attached On 2024-04-29 09:41:22 UTC - Size: 44.32 KB - 111 views |
| [2024-04-29 12:22:00] |
| Sierra_Chart Engineering - Posts: 21275 |
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To resolve this, update Sierra Chart to the current version following these instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-29 12:22:06] |
| User815436 - Posts: 17 |
|
The issue has been resolved. Thanks |
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