Support Board
Date/Time: Mon, 19 May 2025 15:06:03 +0000
Having Issues with Opening ChartBooks
View Count: 249
| [2024-02-06 02:30:04] |
| User986287 - Posts: 6 |
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Good evening Team, I am having an issue with opening two chartbooks Below I've attached the error messages that I have received. Are you able to assist? (Message Log 1) 2024-02-05 04:50:53.361 | Trade activity files set size: 152 2024-02-05 04:50:53.411 | Reading Internal Order ID file. 2024-02-05 04:50:53.458 | Reading Trade Orders file. 2024-02-05 04:50:53.459 | Reading Trade Positions file. 2024-02-05 04:50:53.459 | Reading Trade Account Data files. 2024-02-05 04:50:53.460 | Software version: 2596 64-bit 2024-02-05 04:50:53.460 | Primary Thread ID: 14372 2024-02-05 04:50:53.460 | Usage end date: 2024-02-29 2024-02-05 04:50:53.460 | Enabled for: Advanced Features 2. 2024-02-05 04:50:53.460 | Enabled for: Sierra Chart Historical Data Service. 2024-02-05 04:50:53.460 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-02-05 04:50:53.460 | Enabled for: Delayed Denali Exchange Data Feed. 2024-02-05 04:50:53.460 | Enabled for exchange2: CME (Trading Account Required) 2024-02-05 04:50:53.460 | Enabled for exchange2: CBOT (Trading Account Required) 2024-02-05 04:50:53.460 | Enabled for exchange2: COMEX (Trading Account Required) 2024-02-05 04:50:53.460 | Enabled for exchange2: NYMEX (Trading Account Required) 2024-02-05 04:50:53.460 | Enabled for exchange2: US Equities Consolidated Tape 2024-02-05 04:50:53.460 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-02-05 04:50:53.460 | Current selected Data/Trading service: Teton CME Order Routing 2024-02-05 04:50:53.460 | Custom symbol settings values: enabled 2024-02-05 04:50:53.460 | Chart Update Interval: 10 2024-02-05 04:50:53.460 | Intraday Data Storage Time Unit: 0 2024-02-05 04:50:53.460 | Time Zone: +00:00:00 (UTC+00) 2024-02-05 04:50:53.460 | 2024-02-05 04:50:53 Local computer time in UTC 2024-02-05 04:50:53.460 | 2024-02-05 04:50:53 Local computer time in SC Time Zone 2024-02-05 04:50:53.460 | 2024-02-05 04:50:54 Server time in UTC 2024-02-05 04:50:53.460 | Local computer UTC time and Server UTC time difference: 1 seconds. 2024-02-05 04:50:53.460 | Program path: C:\SierraChart\ 2024-02-05 04:50:53.460 | Data Files path: C:\SierraChart\Data\ 2024-02-05 04:50:53.460 | OS Version Number: 10.0 2024-02-05 04:50:53.460 | Locale Setting: C 2024-02-05 04:50:53.460 | DLLs: UserContributedStudies_64.dll 2024-02-05 04:50:53.460 | Allowed protected custom studies: 2024-02-05 04:50:53.460 | Crash reporter started: true 2024-02-05 04:50:53.460 | 2024-02-05 04:50:53.460 | Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures_direct.dtc.trading. Request ID: 1. 2024-02-05 04:50:53.484 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2024-02-05 04:50:53.559 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2024-02-05 04:50:53.559 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2024-02-06 02:22:06.452 | The Chartbook file is not compatible. Contact Sierra Chart support for help with converting it. File: C:\SierraChart\Data\G7FXPROFOOTPRINTCHARTBOOK-200409-002540.Cht 2024-02-06 02:28:10.324 | The Chartbook file is not compatible. Contact Sierra Chart support for help with converting it. File: C:\SierraChart\Data\G7FXFOUNDATIONDOMCHARTBOOK-200330-085855.Cht Date Time Of Last Edit: 2024-02-06 08:41:36
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 G7FXFOUNDATIONDOMCHARTBOOK-200330-085855.Cht - Attached On 2024-02-06 02:20:42 UTC - Size: 276.18 KB - 331 views |
| [2024-02-06 15:45:02] |
| John - SC Support - Posts: 39861 |
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For G7FX chartbooks, you need to get an updated copy from G7FX.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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