Support Board
Date/Time: Sun, 10 May 2026 23:00:48 +0000
Free trial time extension
View Count: 718
| [2024-01-04 19:32:22] |
| Kianxim - Posts: 7 |
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Hello, I've already had my free trial but I need it for only 4 days now till Monday, So I can re-purchase the package I want, Kindly can I ask you to extend it?
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| [2024-01-04 22:36:25] |
| John - SC Support - Posts: 46034 |
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The account you have posted from was most recently on Package 11, not on a trial. As such, we can not give you any additional trial time. But, you can use our "Emergency Activation" option to get 3 days of Usage Time right away. We will then subtract these 3 days from when you activate your next package. To use the Emergency Activation, go to the Main Control Panel for your account (which you can access by selecting "Help >> Account Control Panel") and then selecting the option for "Services and Payments >> Emergency Account Activation" and following the instructions on that next page. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-30 09:05:09] |
| User736976 - Posts: 3 |
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I can't open an emergency account.
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| [2026-03-30 15:23:18] |
| John - SC Support - Posts: 46034 |
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User736976: You can not use the Emergency Activation as you are currently on a Trial. The Emergency Activation only works if you have had a paid package active. We see that you did not use all of your Trial Time, so we have extended your trial by the missing time, which was 14 days. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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