Support Board
Date/Time: Wed, 05 Nov 2025 02:27:37 +0000
My intraday chart is not displaying or downloading data past 2023-12-29
View Count: 678
| [2024-01-02 01:41:58] |
| SteveZ - Posts: 1 |
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I'm unsure how to describe the situation better than the title. I have an intraday chart open for AUDUSD in the FXCM that is not displaying data for any time after the day 2023-12-29. Data is also neither coming in from the DOM or the time & sales window. I have tried troubleshooting the problem myself already with multiple solutions to no avail. I am not too familiar with sierrachart so assistance would be very much greatly appreciated.
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| [2024-01-02 02:35:45] |
| User328405 - Posts: 8 |
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same here. feed is connected (green light) but no data is coming in - for any forex or cfd symbol.
Date Time Of Last Edit: 2024-01-02 02:38:11
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| [2024-01-02 03:45:16] |
| Sierra_Chart Engineering - Posts: 21309 |
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The cash Forex and CFD data comes from FXCM and this means FXCM is not sending any data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-02 05:05:25] |
| User328405 - Posts: 8 |
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Working again since 5 mins. Would be nice to get the backfill of the missing data later today.
Date Time Of Last Edit: 2024-01-02 05:29:08
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| [2024-01-02 14:11:32] |
| User213504 - Posts: 96 |
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I still have this problem.
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| [2024-01-02 16:04:28] |
| John - SC Support - Posts: 42772 |
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User213504: What symbol are you having an issue with? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-03 03:34:37] |
| User213504 - Posts: 96 |
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Sorry, I forgot I had changed a time setting and because of links the charts were still displaying the last day of December. It's OK.
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