Support Board
Date/Time: Fri, 23 May 2025 21:28:44 +0000
NQUS500LC-NQGI Failed to load
View Count: 357
| [2023-09-02 18:15:25] |
| User296553 - Posts: 20 |
|
I am not able to load "NQUS500LC-NQGI" as what you can see on the screenshots it says "Error download historical Intraday data for NQUS500LC-NQGI. Historical Data file not available for symbol" is it not really available or is it just that I am using a not live account? do I need to have a live account for me to use this symbol? |
 screenshot error.png / V - Attached On 2023-09-02 18:12:33 UTC - Size: 40.72 KB - 109 views Attachment Deleted. |
| [2023-09-02 18:16:16] |
| Sierra_Chart Engineering - Posts: 19686 |
|
We want you to update Sierra Chart to the current version following these instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-02 18:38:24] |
| User296553 - Posts: 20 |
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it's still not fixed, it's been giving me this message over and over DTC Client socket (4) | Connect event error. Windows error code 10060: A connection attemp failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond please help |
| [2023-09-02 18:55:54] |
| Sierra_Chart Engineering - Posts: 19686 |
|
Yes that is because we are doing some server maintenance right now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-03 16:53:52] |
| Sierra_Chart Engineering - Posts: 19686 |
|
The connectivity is back yesterday. Let us know if you have any further issues.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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