Support Board
Date/Time: Tue, 13 May 2025 21:10:43 +0000
Issue with CQG Bid/Ask on DOM
View Count: 1328
| [2014-06-26 06:46:55] |
| Thib - Posts: 54 |
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Hello, CQG Bid/Ask don't display on Dom for FCE this morning. However, chart and Time & Sales work perfectly. I tried with CS 1151 which worked correctly yesterday and new SC 1153 but issue is the same. |
| [2014-06-26 07:04:34] |
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More than likely this is a data feed issue. Reconnect with File >> Disconnect and File >> Connect to Data Feed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-06-26 07:04:41
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| [2014-06-26 07:13:12] |
| Thib - Posts: 54 |
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No, I connected / diconnected, reinstalled previous version, but issue is the same.
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| [2014-06-26 07:15:35] |
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Go to Window >> Current Quote Window. What do you see for the symbol for the bid and ask? Are they 0? If so, then this is going to be a CQG issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-26 07:28:51] |
| Thib - Posts: 54 |
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On Current Quote Window I see bid and ask correctly
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| [2014-06-26 07:34:42] |
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What this means is that there is a problem with the market depth data. Post a copy of the Message Log so we can have a look. Here are the instructions: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-26 07:40:58] |
| Thib - Posts: 54 |
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Software version: 1153 | 2014-06-26 09:25:19 Usage end date: 2015-02-22 | 2014-06-26 09:25:19 Enabled for: Advanced Features. | 2014-06-26 09:25:19 Enabled for: Sierra Chart Historical Data Service. | 2014-06-26 09:25:19 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-06-26 09:25:19 Active service: CQG Trading | 2014-06-26 09:25:19 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2014-06-26 09:25:19 2014-06-26 09:25:19 Local computer clock time | 2014-06-26 09:25:19 2014-06-26 07:25:19 GMT time | 2014-06-26 09:25:19 2014-06-26 09:25:19 Time zone adjusted time | 2014-06-26 09:25:19 Time difference to server time: 0 seconds. | 2014-06-26 09:25:19 Program path: C:\SierraChart2\ | 2014-06-26 09:25:19 Data Files path: C:\SierraChart2\Data\ | 2014-06-26 09:25:19 OS Version Number: 6.1 | 2014-06-26 09:25:19 Checking for new symbol settings for cqg | 2014-06-26 09:25:19 Symbol settings are up-to-date for cqg | 2014-06-26 09:25:19 Date rule based rollover from ESM4 to next contract occurs at 2014-06-12 | 2014-06-26 09:25:22 Date rule based rollover from ESU4 to next contract occurs at 2014-09-11 | 2014-06-26 09:25:22 Checking Intraday data file for symbol ESM4 for the date range from 2014-03-13 to 2014-06-12 | 2014-06-26 09:25:22 Daily data file for symbol ESM4 existed and is empty. Skipping download. | 2014-06-26 09:25:22 Checking Intraday data file for symbol ESU4 for the date range from 2014-06-12 to 0 | 2014-06-26 09:25:22 Daily data file for symbol ESU4 existed and is empty. Skipping download. | 2014-06-26 09:25:22 Symbols used for ESU4 continuous contract chart: | 2014-06-26 09:25:22 ESM4 | 2014-06-26 09:25:22 ESU4 | 2014-06-26 09:25:22 ESU4 [CB] [R] 2 Min #2: Performing continuous futures contract back adjustment calculations. | 2014-06-26 09:25:22 Error while getting daily open price with date 2014-06-15 from file. C:\SierraChart\Data\ESM14.dly. Error: Encountered end of file. | 2014-06-26 09:25:22 Error while getting daily open price with date 2014-06-15 from file. C:\SierraChart\Data\ESU14.dly. Error: Encountered end of file. | 2014-06-26 09:25:22 ESU4 [CB] [R] 2 Min #2: ESM4 price difference to ESU4 is 0. | 2014-06-26 09:25:22 ESU4 [CB] [R] 2 Min #2: Back adjust amount for symbol ESM4 is 0. | 2014-06-26 09:25:22 Date rule based rollover from F.US.PILJ14 to next contract occurs at 2014-04-18 | 2014-06-26 09:25:22 Date rule based rollover from F.US.PILK14 to next contract occurs at 2014-05-16 | 2014-06-26 09:25:22 Date rule based rollover from F.US.PILM14 to next contract occurs at 2014-06-20 | 2014-06-26 09:25:22 Date rule based rollover from F.US.PILN14 to next contract occurs at 2014-07-18 | 2014-06-26 09:25:22 Checking Intraday data file for symbol F.US.PILJ14 for the date range from 2014-03-21 to 2014-04-18 | 2014-06-26 09:25:22 CQG Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2014-06-26 09:25:22 Daily data file for symbol F.US.PILJ14 existed and is empty. Skipping download. | 2014-06-26 09:25:22 Checking Intraday data file for symbol F.US.PILK14 for the date range from 2014-04-18 to 2014-05-16 | 2014-06-26 09:25:22 Daily data file for symbol F.US.PILK14 existed and is empty. Skipping download. | 2014-06-26 09:25:22 Checking Intraday data file for symbol F.US.PILM14 for the date range from 2014-05-16 to 2014-06-20 | 2014-06-26 09:25:22 Daily data file for symbol F.US.PILM14 existed and is empty. Skipping download. | 2014-06-26 09:25:22 Checking Intraday data file for symbol F.US.PILN14 for the date range from 2014-06-20 to 0 | 2014-06-26 09:25:22 Daily data file for symbol F.US.PILN14 existed and is empty. Skipping download. | 2014-06-26 09:25:22 Symbols used for F.US.PILN14 continuous contract chart: | 2014-06-26 09:25:22 F.US.PILJ14 | 2014-06-26 09:25:22 F.US.PILK14 | 2014-06-26 09:25:22 F.US.PILM14 | 2014-06-26 09:25:22 F.US.PILN14 | 2014-06-26 09:25:22 Requesting data files from remote instance: ESU4.scid | 2014-06-26 09:25:22 HD Request # 2 - Downloading Intraday chart data for F.US.PILJ14 to the file F.US.PILJ14.scid. Service: euronext.futidx | 2014-06-26 09:25:22 HD Request # 2 - Download start Date-Time: 2014-04-17 15:59:54.0 | 2014-06-26 09:25:22 HD Request # 2 - Using server: scdf2.sierracharts.com port 10149 | 2014-06-26 09:25:22 Socket (0) - Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-06-26 09:25:23 socket (0) - Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2014-06-26 09:25:23 Socket (2004) - Connected. | 2014-06-26 09:25:23 HD Request # 2 - Sending historical data logon request message. | 2014-06-26 09:25:23 socket (2016) - Connected. | 2014-06-26 09:25:23 HD Request # 2 - Requesting Intraday data. Start Date-Time: 2014-04-17 15:59:54. Record interval: 1. Symbol: MXJ14 | 2014-06-26 09:25:23 CQG Trading FIX: Sending the Logon message. | 2014-06-26 09:25:23 CQG Trading: Connected to trading server. | 2014-06-26 09:25:23 CQG Trading: Connecting to market data server. | 2014-06-26 09:25:23 Connecting to websocket server. | 2014-06-26 09:25:23 HD Request # 2 - Decompressing data. | 2014-06-26 09:25:23 HD Request # 2 - Receiving Intraday data for F.US.PILJ14 starting at 2014-04-17 15:59:54 | 2014-06-26 09:25:23 HD Request # 2 - Timestamp of first Intraday data file record written: 2014-04-17 15:59:54 | 2014-06-26 09:25:23 Socket (2004) - Shutdown and closed. | 2014-06-26 09:25:23 The network socket for historical data has been closed. | 2014-06-26 09:25:23 HD Request # 2 - Historical data for F.US.PILJ14 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2014-06-26 09:25:23 HD Request # 2 - Received 1 record from 2014-04-17 15:59:54 to 2014-04-17 15:59:54 (0.0 seconds) and wrote 1 record for F.US.PILJ14 | 2014-06-26 09:25:23 HD Request # 2 - Intraday download COMPLETE for F.US.PILJ14. Completion time: 1s | 2014-06-26 09:25:23 HD Request # 3 - Downloading Intraday chart data for F.US.PILN14 to the file F.US.PILN14.scid. Service: euronext.futidx | 2014-06-26 09:25:23 HD Request # 3 - Download start Date-Time: 2014-06-26 09:24:55.0 | 2014-06-26 09:25:23 HD Request # 3 - Using server: scdf1.sierracharts.com port 10149 | 2014-06-26 09:25:23 CQG Trading FIX - FCM name: Crossland | 2014-06-26 09:25:23 Socket (0) - Resolved address api.cqg.com to IP 208.48.16.34 | 2014-06-26 09:25:24 Socket (0) - Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-06-26 09:25:24 Socket (1952) - Connected. | 2014-06-26 09:25:24 Socket (1952) - Starting SSL connection. | 2014-06-26 09:25:24 Socket (1956) - Connected. | 2014-06-26 09:25:24 HD Request # 3 - Sending historical data logon request message. | 2014-06-26 09:25:24 HD Request # 3 - Requesting Intraday data. Start Date-Time: 2014-06-26 09:24:55. Record interval: 1. Symbol: MXN14 | 2014-06-26 09:25:24 HD Request # 3 - Decompressing data. | 2014-06-26 09:25:24 Socket (1956) - Shutdown and closed. | 2014-06-26 09:25:24 The network socket for historical data has been closed. | 2014-06-26 09:25:24 HD Request # 3 - Historical data for F.US.PILN14 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2014-06-26 09:25:25 HD Request # 3 - Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.PILN14 | 2014-06-26 09:25:25 HD Request # 3 - Intraday download COMPLETE for F.US.PILN14. Completion time: 2s | 2014-06-26 09:25:25 F.US.PILN14 [CB] 2 Min #1: Download is complete for all contract months in chart. Proceeding with data load. | 2014-06-26 09:25:25 F.US.PILN14 [CB] 2 Min #1: Performing continuous futures contract back adjustment calculations. | 2014-06-26 09:25:25 Error while getting daily open price with date 2014-04-21 from file. C:\SierraChart2\Data\F.US.PILJ14.dly. Error: Encountered end of file. | 2014-06-26 09:25:25 Error while getting daily open price with date 2014-04-21 from file. C:\SierraChart2\Data\F.US.PILK14.dly. Error: Encountered end of file. | 2014-06-26 09:25:25 F.US.PILN14 [CB] 2 Min #1: F.US.PILJ14 price difference to F.US.PILK14 is 0. | 2014-06-26 09:25:25 Error while getting daily open price with date 2014-05-19 from file. C:\SierraChart2\Data\F.US.PILK14.dly. Error: Encountered end of file. | 2014-06-26 09:25:25 Error while getting daily open price with date 2014-05-19 from file. C:\SierraChart2\Data\F.US.PILM14.dly. Error: Encountered end of file. | 2014-06-26 09:25:25 F.US.PILN14 [CB] 2 Min #1: F.US.PILK14 price difference to F.US.PILM14 is 0. | 2014-06-26 09:25:25 Error while getting daily open price with date 2014-06-23 from file. C:\SierraChart2\Data\F.US.PILM14.dly. Error: Encountered end of file. | 2014-06-26 09:25:25 Error while getting daily open price with date 2014-06-23 from file. C:\SierraChart2\Data\F.US.PILN14.dly. Error: Encountered end of file. | 2014-06-26 09:25:25 F.US.PILN14 [CB] 2 Min #1: F.US.PILM14 price difference to F.US.PILN14 is 0. | 2014-06-26 09:25:25 F.US.PILN14 [CB] 2 Min #1: Back adjust amount for symbol F.US.PILJ14 is 0. | 2014-06-26 09:25:25 F.US.PILN14 [CB] 2 Min #1: Back adjust amount for symbol F.US.PILK14 is 0. | 2014-06-26 09:25:25 F.US.PILN14 [CB] 2 Min #1: Back adjust amount for symbol F.US.PILM14 is 0. | 2014-06-26 09:25:25 Socket (1952) - SSL connection established. | 2014-06-26 09:25:25 Opening websocket. | 2014-06-26 09:25:25 Sending websocket handshake. | 2014-06-26 09:25:25 Received websocket handshake acknowledgment. | 2014-06-26 09:25:25 TRANSPORT OPEN | 2014-06-26 09:25:25 CQG Trading: Websocket connected. | 2014-06-26 09:25:25 CQG Trading: Sending market data logon message. | 2014-06-26 09:25:25 CQG Trading: Logon successful. | 2014-06-26 09:25:26 CQG Trading: Market data session connected. | 2014-06-26 09:25:26 CQG Trading - Starting real-time market data updates for: F.US.PILN14. ID: 1 | 2014-06-26 09:25:26 CQG Trading: Sending symbol resolution request for F.US.PILN14 | 2014-06-26 09:25:26 HD Request # 4 - Downloading Intraday chart data for F.US.PILN14 to the file F.US.PILN14.scid. Service: euronext.futidx | 2014-06-26 09:25:26 HD Request # 4 - Download start Date-Time: 2014-06-26 09:24:55.0 | 2014-06-26 09:25:26 HD Request # 4 - Using server: scdf2.sierracharts.com port 10149 | 2014-06-26 09:25:26 Socket (0) - Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-06-26 09:25:26 CQG Trading: Sending market data subscription for F.US.PILN14 | 2014-06-26 09:25:26 Socket (2040) - Connected. | 2014-06-26 09:25:26 HD Request # 4 - Sending historical data logon request message. | 2014-06-26 09:25:26 HD Request # 4 - Requesting Intraday data. Start Date-Time: 2014-06-26 09:24:55. Record interval: 1. Symbol: MXN14 | 2014-06-26 09:25:26 HD Request # 4 - Decompressing data. | 2014-06-26 09:25:26 Socket (2040) - Shutdown and closed. | 2014-06-26 09:25:26 The network socket for historical data has been closed. | 2014-06-26 09:25:26 HD Request # 4 - Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.PILN14 | 2014-06-26 09:25:26 HD Request # 4 - Intraday download COMPLETE for F.US.PILN14. Completion time: 0s | 2014-06-26 09:25:26 Real-time Intraday chart data file updates started for F.US.PILN14 | 2014-06-26 09:25:26 Requesting market depth updates for: F.US.PILN14 if supported. | 2014-06-26 09:25:31 CQG Trading: Sending market data subscription for F.US.PILN14 | 2014-06-26 09:25:31 Remote instance connected: C:\SierraChart\SierraChart.exe | 2014-06-26 09:31:52 Requesting data files from remote instance: ESU4.scid | 2014-06-26 09:31:52 |
| [2014-06-26 07:59:19] |
| Thib - Posts: 54 |
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It's ok, It's work now. Thanks for your help |
| [2014-06-27 03:26:09] |
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We did not do anything. This was a CQG issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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