Support Board
Date/Time: Tue, 04 Nov 2025 13:48:35 +0000
Payment Refund
View Count: 437
| [2023-03-31 10:28:19] |
| SFrechette - Posts: 6 |
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I recently made a payment for what I thought was the 6 months of the Base Advanced 5 subscription. My account still says Trial and that has expired so I am unable to load active charts. If I incorrectly selected something I need a refund of payment so I can then purchase the correct plan.
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| [2023-03-31 11:59:37] |
| Sierra_Chart Engineering - Posts: 21299 |
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Your account is no longer a trial. Everything looks fine with your Sierra Chart account. Can you be more precise about "unable to load active charts"? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-03-31 11:59:44
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| [2023-03-31 16:20:27] |
| SFrechette - Posts: 6 |
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Everything seems to be working now. Before I wasn’t able to connect and see price movement on the charts, but seems to be fixed now.Thank you.
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