Support Board
Date/Time: Tue, 04 Nov 2025 11:16:02 +0000
not connecting to sierra server
View Count: 564
|   [2023-03-29 02:21:01]     |  
| User576595 - Posts: 14 | 
| 
                i cant get HSI data this morning pls advise thanks ed  | 
        
Private File  |  
|   [2023-03-29 02:49:45]     |  
| user - Posts: 78 | 
| 
                same here, isn't the datafeed discontinue at the end of April?
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|   [2023-03-29 05:06:34]     |  
| User576595 - Posts: 14 | 
| 
                another question : is it possible to place trade using sierra chart trade mode to interactive brokers without the soon-to-be discontinued HKFE data feed ?
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|   [2023-03-29 05:32:41]     |  
| Sierra_Chart Engineering - Posts: 21299 | 
| 
                This is now resolved.  is it possible to place trade using sierra chart trade mode to interactive brokers without the soon-to-be discontinued HKFE data feed  Yes.
                Sierra Chart Support - Engineering Level  Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing  | 
        
|   [2023-03-29 21:51:21]     |  
| User576595 - Posts: 14 | 
| 
                a, are there any steps we need to follow after discontinuance if keeping to use sierra chart trade mode on interactive brokers ? b, do u guys suggest any alternative reliable source for HKFE data ? thank you  | 
        
|   [2023-03-30 04:13:19]     |  
| Sierra_Chart Engineering - Posts: 21299 | 
| 
                No nothing you need to do. We have no recommendation for a source of reliable HKFE data. Sierra Chart Support - Engineering Level  Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing  | 
        
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