Support Board
Date/Time: Mon, 03 Nov 2025 23:20:54 +0000
Blacked out/Blank Chart
View Count: 704
| [2023-02-18 20:15:12] |
| poomba - Posts: 1 |
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I was experiencing an issue with my intraday charts not loading all the way to market close of the most recent session. I deleted all the .scid and .dly files from the SierraChart/Data folder in my document library. As a result, every chart book I open is now completely blank with no candles or studies being displayed on the chart. I attempted inputting a date under Date Range in File from (YYYY-MM-DD)/*Data Limiting and once I click apply all the date just disappears. Now I can't seem to get any intraday charts to display after trying nearly every option posted on the support board.
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| [2023-02-18 21:33:22] |
| Sierra_Chart Engineering - Posts: 21296 |
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We see you are using Rithmic. Refer to: Rithmic Trading Platform Service: Rithmic Support Policy Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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