Support Board
Date/Time: Mon, 03 Nov 2025 18:53:42 +0000
Error I can't to fix
View Count: 411
| [2023-02-07 18:15:38] |
| MitchandSoph - Posts: 33 |
|
Hi team, Sorry if this is an easy fix. I can't see where the problem is though. I'm trading through Earn 2 Trade via their Rithmic Feed. I understand all the issues with Rithmic, but have to use this for these purposes. I started getting an error this morning when I tried to log in to Sierra. "Connection error from service: Rithmic Direct - DTC Logon error received from service: Permission Denied". A previously used exchange (full depth CME) expired recently, however I have an active Full CME top-of-book active. Wondering if this is where the issue lies? Thanks in advance. Mitch |
| [2023-02-07 18:58:42] |
| John - SC Support - Posts: 42725 |
|
That message is from Rithmic. What information we have on it is at the following link: Rithmic Trading Platform Service: Permission Denied Resolution Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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