Support Board
Date/Time: Tue, 04 Nov 2025 10:46:19 +0000
*IMPORTANT* USDJPY, GBPJPY data is stuck (not updating
View Count: 462
| [2023-02-03 00:24:42] |
| User486817 - Posts: 83 |
|
hello, both pairs are stuck at around Feb 2, 2023 23:00 UTC. it could be a problem with the FXCM feed, though i have not checked other crosses. please advise. kindest regards, |
| [2023-02-03 01:00:30] |
| Sierra_Chart Engineering - Posts: 21299 |
|
We will check.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-03 01:15:21] |
| Sierra_Chart Engineering - Posts: 21299 |
|
We think we may have found the problem. We are working on resolving this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-03 01:35:56] |
| Sierra_Chart Engineering - Posts: 21299 |
|
This issue is now resolved. Follow the instructions here to download missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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