Support Board
Date/Time: Tue, 04 Nov 2025 02:00:56 +0000
Trade Service Log
View Count: 496
| [2023-01-27 11:43:50] |
| UserOne - Posts: 42 |
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I got a notice that SC Support should be contacted. Please see the Trade Service Log screenshot attached. This is for the current version 2476. Date Time Of Last Edit: 2023-01-27 12:25:39
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 27-01-2023_12-38-56.png / V - Attached On 2023-01-27 11:42:26 UTC - Size: 130.87 KB - 127 views |
| [2023-01-28 03:31:23] |
| Sierra_Chart Engineering - Posts: 21298 |
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Thank you we will look into this. But there probably is not anything that we need to do in this case.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-31 13:08:29] |
| UserOne - Posts: 42 |
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with 2478 no orders are being submitted to IB. Once the order is visually in SC I can't get it of the chart anymore. The X Button is not working. with 2466 everything is working fine. Order submission and cancelation are working. |
| [2023-01-31 14:24:10] |
| Sierra_Chart Engineering - Posts: 21298 |
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There are problems with Interactive Brokers connections in newer versions because a new protocol version is supported. Not sure what we can do at this point , we are looking into it though.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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