Support Board
Date/Time: Sun, 21 Dec 2025 13:21:13 +0000
Account permission denied
View Count: 439
| [2022-12-07 15:14:22] |
| jbellino - Posts: 1 |
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Yesterday, I upgraded my service from trial to package 11. I am unable to get any charts to show up. I keep getting "permission denied, click for symbol information and Download Failed". I do not see any resolution solutions in the support guide. can you please help me with this?
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| [2022-12-07 18:03:07] |
| John - SC Support - Posts: 43555 |
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Those errors are from Rithmic. Refer to the following: Rithmic Trading Platform Service: Permission Denied Resolution Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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