Support Board
Date/Time: Wed, 05 Nov 2025 14:48:05 +0000
Sierra Chart 2053 update
View Count: 459
| [2022-11-15 14:27:38] |
| DoubleM - Posts: 9 |
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downloaded the zip installer but lost all of my custom charts. There was a problem with the Denali data feed. I then updated Sierra Chart as per the directions. The updates seems to have corrupted my chart files and the update keeps stating failed to open the file. Is this a bug you are not aware? |
| [2022-11-15 14:34:46] |
| Sierra_Chart Engineering - Posts: 21315 |
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Please confirm you have the correct telephone number here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Then we can use remote assistance and look into this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-15 15:00:34] |
| Sierra_Chart Engineering - Posts: 21315 |
|
Please let us know when we can give you a call to help with this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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