Support Board
Date/Time: Wed, 17 Sep 2025 08:39:51 +0000
web-trading not sure if completely connected?
View Count: 558
| [2022-11-01 14:12:32] |
| User605240 - Posts: 5 |
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Hi, I'm currently on the web trading page, but not sure if an order would go through should i decide to place one.. Everything shows as connected besides this - "Last Heart Beat (Trading): NaN:NaN:NaN" Also, when I select a symbol, i don't see the current price either, not sure if that has been built out yet though. edit* to clarify, i selected the "Sierra Chart CME Direct Order Routing" service Date Time Of Last Edit: 2022-11-01 14:15:44
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| [2022-11-02 09:49:19] |
| Sierra_Chart Engineering - Posts: 20901 |
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The heartbeat information is now resolved. Are you noticing a problem with market data on the web-based trading still? Keep in mind the prices will be delayed there by 10 minutes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-02 12:37:18] |
| User605240 - Posts: 5 |
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Yes, it appears the data connection intermittently drops after reviewing the activity logs
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| [2022-11-02 13:44:13] |
| Sierra_Chart Engineering - Posts: 20901 |
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We will check on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-08 16:39:56] |
| User605240 - Posts: 5 |
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Just following up on this
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| [2022-11-08 23:20:45] |
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As long as there is an automatic reconnection for market data when it gets disconnected, then that is all we can do. We cannot control connection issues.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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