Home >> Support Board

Support Board

Date/Time: Sat, 15 Aug 2026 04:14:51 +0000

How to Post a Message for Support

Chartbook not opening

View Count: 987

[2022-10-10 15:23:13] #1 [Go To First Post]
User754757 - Posts: 8
Hey, I tried opening a chartbook but its saying that it's not compatible and asked me to contact support for help. what do i do?

[2022-10-10 17:07:37] #2 [Go To First Post]
John - SC Support - Posts: 47509
Please attach the chartbook to this thread and we will update it for you. Refer to the following for instructions on how to attach a file: Support Board Posting Information: Attaching a File (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-10-12 19:47:11] #3 [Go To First Post]
User754757 - Posts: 8
Hey i wanted to open the attached chartbooks but they ain't opening its saying "symbol settings not found for current service" please help me with the installation of these chartbooks and do lemme know if i can open them only when i get the subscription.


NADRO_ES.Cht - Attached On 2022-10-12 19:36:23 UTC - Size: 37.49 KB - 519 views NADRO_CL.Cht - Attached On 2022-10-12 19:36:35 UTC - Size: 38.14 KB - 176 views Attachment Deleted.

[2022-10-12 21:19:39] #4 [Go To First Post]
John - SC Support - Posts: 47509
The error "Symbol Settings not found for current service" means that you need to update the symbols in the chart. To do this, open the Chartbooks and then select Edit >> Translate Symbols to Current Service. You should be fine after that. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-10-14 12:52:40] #5 [Go To First Post]
User679790 - Posts: 3
Please can you also help me with these attached chartbooks? I get the not compatible message.


JT-FootprintTemplate.Cht - Attached On 2022-10-14 12:50:58 UTC - Size: 49.26 KB - 309 views JT-TICK-NYSE.Cht - Attached On 2022-10-14 12:51:07 UTC - Size: 67.68 KB - 400 views JT-Volume-Delta.Cht - Attached On 2022-10-14 12:51:15 UTC - Size: 6.87 KB - 410 views

[2022-10-14 12:54:02] #6 [Go To First Post]
User679790 - Posts: 3
I am adding one more chartbook as well to the above request. Any help or guidance on this will be much appreciated.


TradingFibz Template Basic.cht - Attached On 2022-10-14 12:53:52 UTC - Size: 165.71 KB - 256 views

[2022-10-14 14:34:34] #7 [Go To First Post]
John - SC Support - Posts: 47509
Attached are the updated chartbooks. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing


JT-FootprintTemplate.Cht - Attached On 2022-10-14 14:34:10 UTC - Size: 4.46 KB - 263 views JT-TICK-NYSE.Cht - Attached On 2022-10-14 14:34:17 UTC - Size: 4.41 KB - 283 views JT-Volume-Delta.Cht - Attached On 2022-10-14 14:34:24 UTC - Size: 4.83 KB - 241 views TradingFibz Template Basic.cht - Attached On 2022-10-14 14:34:30 UTC - Size: 10.04 KB - 230 views

[2022-10-14 16:00:28] #8 [Go To First Post]
User679790 - Posts: 3
Super! Thank you very much. I can't thank you enough for swiftly turning around.

To post a message in this thread, you need to log in with your Sierra Chart account: