Support Board
Date/Time: Sun, 21 Dec 2025 16:02:16 +0000
Infinity Futures
View Count: 932
| [2022-10-03 17:01:15] |
| User567477 - Posts: 6 |
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The pricing on Sierra charts initially lined up with the Infinity DOM, now they are miles apart. I notice the charts are Z22, the Infinity DOM is Z2. How do I fix this Please?
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| [2022-10-03 17:14:40] |
| Sierra_Chart Engineering - Posts: 21926 |
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We will have someone follow up with you. You are getting delayed data. You need to complete the market data agreements and activate the exchange fee.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-03 17:34:26] |
| SC Support - Posts: 2032 |
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Hi Richard, I missed you with my call just now, there are a few steps to complete in order to get the set-up that you want, please let me know if you want me to give you a call to help? Please re-complete the Market Data Agreements and be sure to include your TransAct Futures Trading Account Information; your "Clearing Firm" will be "TransAct" and your "Futures Trading Account Number" is something like "54321". https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements Then please activate the CME Group Exchanges that you want Real-time Data for, you can do that via #3 here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCME (is your focus within the CME, maybe ES & NQ?) Date Time Of Last Edit: 2022-10-03 17:35:34
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