Support Board
Date/Time: Wed, 13 May 2026 11:41:21 +0000
Switching From Professional to Non Professional
View Count: 1222
| [2022-08-29 05:47:12] |
| 808musashi - Posts: 7 |
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Currently I have package 11 but im paying Professional fees for it since at the time of creation I didn't have a funded account, now I do. I go to account management to try to change it but I dont see any way how to do so. I click on "account details' then change packages but am not given an option to deactivate professional and go to non professional please help. Thanks.
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| [2022-08-29 06:48:11] |
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To do this you need to complete the agreements again here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-04 10:28:06] |
| User481464 - Posts: 2 |
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I'm not a professional, and I've already filled out the form confirming that I am. However, the system still categorizes me as a professional. How should I fix this?
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| [2026-05-04 15:25:00] |
| John - SC Support - Posts: 46104 |
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This is being taken care of through the following Account Support Ticket: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1777886961526268496#ViewTicket Post any further questions in that ticket. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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