Support Board
Date/Time: Tue, 04 Nov 2025 08:44:42 +0000
Web Trade Account Data and Order Entry not working for Evaluator
View Count: 906
| [2022-07-29 08:04:55] |
| JDen - Posts: 10 |
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Hi, I can't access the Web Trade Account Data and Order Entry since yesterday for my Evaluator accounts. I am getting the following error: Service: Trading Evaluator Web-based Trading Panel - SC | Data: SC Realtime Server Connected (Trading): False | Connection Failed - WebSocket error. The access works for my live account. Thanks. |
| [2022-07-29 09:41:05] |
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We are aware of this. We will have it resolved later today. Is this urgent?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-29 09:50:31] |
| JDen - Posts: 10 |
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No. It is not. Thank you.
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| [2022-08-01 14:53:44] |
| eminimom - Posts: 24 |
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I too have this error on Web Trade Account, but with live trade login it does not resolve.
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| [2022-08-03 04:08:34] |
| Sierra_Chart Engineering - Posts: 21299 |
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This has been resolved already.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-16 14:21:30] |
| User600424 - Posts: 5 |
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Web Trade Account Data and Order Entry I cant view or place any orders. can somebody help me |
| [2024-02-16 21:11:27] |
| Sierra_Chart Engineering - Posts: 21299 |
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Is this for Teton order routing? Make sure you select the Clearing firm from the list at the top: https://www.sierrachart.com/UserControlPanel.php?page=TradeAccountDataAndOrderEntry_v2&Service=sc_futures_direct.dtc.trading What particular browser are you using? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-02-16 21:11:39
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| [2024-02-19 08:34:30] |
| User600424 - Posts: 5 |
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Ive tried every clearing firm. still doesnt work
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| [2024-02-19 13:10:28] |
| Sierra_Chart Engineering - Posts: 21299 |
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What specific web browser are you using?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-20 15:10:59] |
| User600424 - Posts: 5 |
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Safari, Chrome, Edge, different computers. doesnt matter. Same thing.
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| [2024-02-21 22:51:50] |
| Sierra_Chart Engineering - Posts: 21299 |
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Use the new web trading panel: https://apps.sierrachart.com/tradepanel There is still some additional work being done on it, which will be completed by Friday. However, it is fine to use it now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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