Support Board
Date/Time: Wed, 17 Sep 2025 04:53:16 +0000
Text balance faulty
View Count: 493
| [2022-06-17 16:48:04] |
| User554643 - Posts: 5 |
|
Hi, How are you? My name is Frank and I want to ask you, why is the balance not showing correctly on the chart? In the chart settings i applied the balance text and it shows me 0.00, can you help me?, even though i have more than 0.00 on my account, this occoured when i rolled over the chart to September. The trading DOM is also bugged/faulty. |
| [2022-06-17 17:19:14] |
| John - SC Support - Posts: 41850 |
|
Which balance are you specifically referring to, as the word "balance" is not used in any of the Chart Settings, so we are confused on the exact item you are referencing. And is this for your live trading account or in Simulation Mode?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-20 12:49:05] |
| User554643 - Posts: 5 |
|
Hi, the uploaded chart shows what i was asking about(circled in blue in the attached files).
|
 amp chart.JPG / V - Attached On 2022-06-20 12:48:08 UTC - Size: 154.82 KB - 149 views Attachment Deleted. |
| [2022-06-20 13:05:33] |
| |
|
First thing to do is to check the Account Balance in Trade >> Trade Account Monitor. Do you see the correct value there? The trading DOM is also bugged/faulty. Regarding this:Provide an image of the chart or Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-20 13:05:45
|
| [2022-06-20 13:21:54] |
| User554643 - Posts: 5 |
|
Hi, The trade account monitor shows the correct balance and here is an image of the chart with the trade dom being faulty.(https://www.sierrachart.com/image.php?Image=1655731199795.png)
|
| [2022-06-20 15:08:09] |
| |
|
We will solve the problem with the account balance study. This will be out in the next release coming out in one or two days. We do not understand what the problem is with the Chart DOM. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-20 16:08:46
|
| [2022-06-20 18:55:39] |
| User554643 - Posts: 5 |
|
The DOM has these bars on the recent bid volume and recent ask volume which cover the numbers and it is not possible to see the current figures. This can be seen in this image (https://www.sierrachart.com/image.php?Image=1655731199795.png).
|
| [2022-06-20 18:59:14] |
| John - SC Support - Posts: 41850 |
|
Refer to the following information for how to change the status of the Volume Bars displayed in the DOM Columns: Global Trade Settings Windows: Show Volume Bars (Trade >> Customize Chart/Trade DOM Columns) Note that the exact method has changed and we have not had a chance to update the documentation. You will have a pulldown menu option for the Volume Bars instead of just the checkbox. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: