Support Board
Date/Time: Fri, 20 Jun 2025 14:50:39 +0000
Change package
View Count: 486
| [2022-05-24 07:48:00] |
| User944082 - Posts: 18 |
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Hi, I have an account with Amp, been using Denalii and trading on the Sierra platform. Now I am not using Sierra to trade from, but still need the charting capability. I have been disconnected from Sierra and it is the 24th. what do I do to get back up? thanks. laymans language, I am old |
| [2022-05-24 14:07:25] |
| John - SC Support - Posts: 40534 |
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It is now required that you are on package 10 or higher in order to connect to any external service. We have gone ahead and set your account to evaluate package 12 for the next 30 days. Therefore, you do not need to make any changes right away. Just exit from Sierra Chart and start again and you should be fine. Just keep in mind that you will need to change your Service Package before the 30 days has ended. Refer to the following information for how to change your Service Package: To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.
Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-26 12:49:50] |
| User944082 - Posts: 18 |
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So if I just want to stay where I am now, when and how much do I pay again? thanks Sierra and feeds |
| [2022-05-26 12:54:07] |
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On or June 21, 2022 you would just renew Sierra Chart again at Service Package 10 or 11. Descriptions are here: Description of Service Packages and Pricing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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