Support Board
Date/Time: Fri, 20 Jun 2025 14:43:21 +0000
cannot access live charts
View Count: 460
| [2022-05-24 07:41:03] |
| User940256 - Posts: 14 |
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Hi, I just got this message when I attempted to log into my charts. "Data feed/service function does not support this function" I think I need to update to service package 10 ($36 monthly) to be able to continue activating my charts with CQG data. I am currently paid through June 19 for Service package 3. What will the service package 10 cost me so I can immediately continue trading? Please provide me with exact details where and what do I click to make this change? Should I choose to use your data feed instead of CQG, what will that cost me to trade the ES futures without a deep order flow; just enough to place limit, and buy/sell stop orders in addition to the market and flatten functions on the dom. Again, how exactly do I make this change in your software. Thank you |
| [2022-05-24 08:26:46] |
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We have temporarily given you access to service package 12 for 30 days at no cost. To change the service package later follow the instructions below: To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.
Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-24 08:26:59
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