Support Board
Date/Time: Tue, 04 Nov 2025 13:39:30 +0000
Connection error from Teton CME order routing.
View Count: 881
| [2022-04-29 22:23:27] |
| C_Money - Posts: 83 |
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Hello! I was trading earlier today and all was good. I just tried to login and connect and I am getting the messaged attached. I have clicked "send for analyisis" on my message log as well, if it helps. I also updated sierra to the latest version and that didn't help. Is there an outage? |
 Capture.PNG / V - Attached On 2022-04-29 22:20:25 UTC - Size: 6.89 KB - 194 views |
| [2022-04-29 22:24:34] |
| C_Money - Posts: 83 |
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Teton CME Order Routing | Clearing firm: IronBeam | 2022-04-30 08:23:41.463 Teton CME Order Routing | Connecting to the server futurestrading7.sierracharts.com. Port 11084 | 2022-04-30 08:23:41.463 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-04-30 08:23:41.522 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-04-30 08:23:41.522 DTC Client socket (1) | Connecting to IP: 38.89.235.129. | 2022-04-30 08:23:41.522 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-04-30 08:24:02.579 * DTC Client socket (1) | CloseSocket call. | 2022-04-30 08:24:02.579 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-04-30 08:24:02.579 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-04-30 08:24:02.579 DTC Client socket (1) | Closed. | 2022-04-30 08:24:02.579 DTC Client socket (0) | CloseSocket call. | 2022-04-30 08:24:02.582 Teton CME Order Routing | Disconnected. | 2022-04-30 08:24:02.582 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-04-30 08:24:02.582 |
| [2022-04-29 23:24:28] |
| SierraFan - Posts: 92 |
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Im getting a similar message. https://prnt.sc/4V2bEMps5IT- |
| [2022-04-29 23:30:44] |
| SierraFan - Posts: 92 |
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User601489 here's and update to post #3. I updated to Sierra Ver. 2390 and now everything is back to so called normal.
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| [2022-04-29 23:42:49] |
| C_Money - Posts: 83 |
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Yeah, I tested with the new update and it wasn't working. Went for a walk for about an hour and now were good.
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| [2022-04-30 06:49:21] |
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Friday evening, there was hardware maintenance done on the server used by the Teton order routing system. This is the reason for the connection error.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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