Support Board
Date/Time: Tue, 04 Nov 2025 09:19:58 +0000
Account Charges seem too high
View Count: 578
| [2022-04-26 23:59:26] |
| User762614 - Posts: 9 |
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Can you please look at my recurring serviecs and determine if I have redundant packages? What I have now works perfectly, and I don't want to delete a service and impact my trading. But 137 per month doesn't seem right -- What I'd like to have is the advanced Sierra package, with Denali data feed for CME/CBOT/Nymex/Comex. I'm willing to subscribe to 6 month options. My account number is AC111045. Thank you!
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| [2022-04-27 09:48:36] |
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You did have the Sierra Chart Exchange Data Feed active and we canceled and refunded that. Your current costs are: 46 USD for Sierra Chart 33 USD *2 for the exchange fee Do you need to use Sierra Chart on two systems at the same time and have real-time data? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-27 09:51:00
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| [2022-04-27 15:10:35] |
| User762614 - Posts: 9 |
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I only need Sierra Chart on one system at a time with real time data. Thank you very much for fixing this, it is greatly appreciated! |
| [2022-04-27 15:45:27] |
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We have reduced the number of systems to 1 for the Denali Exchange Data Feed for you. So next month you will only pay one exchange fee.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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