Support Board
Date/Time: Tue, 04 Nov 2025 03:18:05 +0000
downloading chart
View Count: 480
| [2022-04-20 00:29:57] |
| User946378 - Posts: 2 |
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Hello, I'm having a problem while downloading thr charts. for exemple, If i have the software closed fora day or half a day, when i open it, it will not download the part when the software was closed. If i open a new market, i can't download the previous days. it starts from zero even if i choose (in the chart settings) to load the last 30 days, for exemple. Is it possible for you to fix the problem by teamviewer? Or please tell me what can i do. Thank you Best Regards |
| [2022-04-20 15:22:00] |
| John - SC Support - Posts: 42737 |
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Our servers indicate you are using Rithmic for your data. Refer to the information at the following link for an explanation of what you are seeing: Rithmic Trading Platform Service: Rithmic Support Policy For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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