Support Board
Date/Time: Sun, 22 Jun 2025 14:58:27 +0000
The Chartbook file is not a valid Chartbook
View Count: 833
| [2022-03-21 15:14:02] |
| sam147 - Posts: 9 |
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Hi I am new to SierraChart. When i am trying to import some basic examples of chart book which is part of installation i am getting error. What i am missing? The Chartbook file is not a valid Chartbook. File: C:\SierraChart\Data\SierraDOM_Gav_updated.cht | 2022-03-20 13:00:03.911 * The Chartbook file is not a valid Chartbook. File: C:\SierraChart\Data\ChartbookExample.cht | 2022-03-20 13:01:34.786 * The Chartbook file is not a valid Chartbook. File: C:\SierraChart\Data\ChartbookExample.cht | 2022-03-20 13:06:52.233 * The Chartbook file is not a valid Chartbook. File: C:\SierraChart\Data\ExampleChartbook.cht | 2022-03-20 13:07:24.668 * I was also trying to refer some of the charts here Additional Files (Study Collections, Spreadsheets, Chartbooks): Files I am also getting same error. Not a valid chartbook. |
| [2022-03-22 01:02:33] |
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We will get all of these Chartbooks converted. However for now, update to the latest prerelease: Software Download: Fast Update You will then be able to open the Chartbooks provided with Sierra Chart. But really there is not much in them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-22 01:03:24
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| [2022-03-22 20:54:13] |
| sam147 - Posts: 9 |
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I did follow the steps to update to the latest prerelease but i am getting error Maximum no of retries encountered. Refer to log. Download Cancelled. Please install to retry. Could you please let me know which version you are referring to. I might put that number and give a try. |
| [2022-03-23 21:04:21] |
| John - SC Support - Posts: 40555 |
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Your Installation Log is showing that you are not able to connect to the Sierra Chart download at all. Please reboot your computer and restart Sierra Chart and from within your Sierra Chart software select Help >> Download PreRelease. If you have another issue, be sure to send us the Installer Log again. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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