Support Board
Date/Time: Sun, 22 Jun 2025 17:22:27 +0000
Client Side OCO Rejected Stop Order Didnt send Market Order
View Count: 749
| [2022-03-18 16:55:50] |
| User873664 - Posts: 14 |
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Hello, A client side OCO order today did not send a market order to get out of the trade when the stop order was rejected. Auto Send Market Order on Rejected Stop Attached Order is set to 'yes' |
| [2022-03-18 22:04:05] |
| Sierra_Chart Engineering - Posts: 19980 |
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First, you really should be using the Teton order routing service. This substantially minimizes the potential for a rejected stop order because of the extremely low latency order transmission of the Attached Orders: Sierra Chart Teton Futures Order Routing This feature, cannot work under all conditions as the order statuses which occur with an order are not always known. We think we see why it would not work with CQG. We will add a patch for that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-18 23:34:53
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| [2022-03-20 22:18:43] |
| User873664 - Posts: 14 |
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Thank you for your fast response this is much appreciated! AMP does not support teton right now looks like, is there a timeline for this new release/patch? |
| [2022-03-20 23:02:56] |
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This has already been released. Update to the latest prerelease following these instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-20 23:03:08
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| [2022-03-22 13:42:34] |
| User873664 - Posts: 14 |
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Hello, This occurred again this morning. I am on version 2372 revision 41511. |
| [2022-03-22 17:23:25] |
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We need to get the log file to look at this. Provide us the log file for today and for your account. Instructions: Trade Activity Log: Providing Trade Activity Log File to Support And we need to know the time in the log to look at. And the time zone. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-22 22:35:55] |
| User873664 - Posts: 14 |
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Hello, I have attached the logs. I am in PST Los Angeles timezone. The trade was opened at 6:31:23.034 local time. |
Private File Private File Private File |
| [2022-03-23 01:26:21] |
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The problem has been discovered, the particular patch that we thought we released for this, was not released. It had been done in another development branch which was not committed. We will have a new release out before morning with this patch.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-23 01:26:49
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