Support Board
Date/Time: Sun, 22 Jun 2025 20:11:20 +0000
Trading is Disabled - Solved
View Count: 1216
| [2022-03-15 23:59:45] |
| User829162 - Posts: 31 |
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New account setup with Ironbeam. I was checking settings for live trading. The Trade Account Monitor showed "TradingIsDisabled - "Y" Under Manage Account/Edit Account the Access Control Settings: "Trading is Disabled Yes" I called Ironbeam Trade Desk and my account is set and enabled for live day trading with no restrictions. Auto Liquidation is set. Please review that my settings on Sierra are correct for live trading. Since coming from Transact, I only will be trading micros until I transfer the Transact account. Thank you, Date Time Of Last Edit: 2022-03-16 00:28:27
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| [2022-03-16 00:38:22] |
| Sierra_Chart Engineering - Posts: 19980 |
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The only thing that we can see is that you have the Denali data feed active and that you are using the Teton service and that is the only insight that we have. So everything is fine in that regard. Also update to the current version: Software Download: Fast Update If you still see an indication that trading is disabled, you need to ask Ironbeam to enable trading. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-16 00:51:48] |
| User829162 - Posts: 31 |
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The first thing I did tonight was called Ironbeam Trade Desk before posting. Trade Desk investigated and my account is enabled for live trading. I'll contact Ironbeam Support tomorrow there might be something else that the Trade Desk doesn't see.. I'll also update latest SC Version and re-check. Will update this post with resolution Thanks |
| [2022-03-16 20:48:13] |
| User829162 - Posts: 31 |
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When the account was setup, it was inadvertently not enabled for trading. Today, the Ironbeam Trade Desk quickly enabled the account for trading correcting the initial oversight. Solved. |
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