Support Board
Date/Time: Tue, 24 Jun 2025 05:07:46 +0000
no Foot print data for AMZN (US equity)
View Count: 619
| [2022-02-02 06:27:49] |
| kav24 - Posts: 11 |
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Hi , i am unable to view footprint data for AMZN ticker . i am attaching the snapshot , please let me know if i need to add any new package or i am missing any settings
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 amzn_fp.jpg / V - Attached On 2022-02-02 06:26:33 UTC - Size: 380.85 KB - 169 views |
| [2022-02-02 07:08:57] |
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This is caused by an issue with the symbol settings. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings You may have altered the symbol settings causing an issue. Therefore disable the Use Custom Symbol Settings Values, if there still is an issue after updating the settings. Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. However at this point in time, use our new NASDAQ data feed. Instructions are here: How to Use New NASDAQ Total View Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-02 07:10:22
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