Support Board
Date/Time: Tue, 24 Jun 2025 10:00:25 +0000
caught an unhandled exception
View Count: 702
| [2022-01-28 21:37:26] |
| User449884 - Posts: 170 |
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Getting this message,especially after market has closed on friday HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2022-01-28 09:01:03.864 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 32768 | 2022-01-28 09:01:03.864 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 38.79.0.89. | 2022-01-28 09:01:03.864 Created the DTC Protocol server. | 2022-01-28 09:01:03.917 DTC Protocol Server listening on port 11099. | 2022-01-28 09:01:03.918 Reading Internal Order ID file. | 2022-01-28 09:01:03.918 Reading Trade Orders file. | 2022-01-28 09:01:04.037 Reading Trade Positions file. | 2022-01-28 09:01:04.043 Reading Trade Account Data files. | 2022-01-28 09:01:04.050 UDPListener (1416). Port 22904 | Listening on UDP port 22904. | 2022-01-28 09:01:04.083 Software version: 2344 64-bit | 2022-01-28 09:01:04.083 Primary Thread ID: 11720 | 2022-01-28 09:01:04.083 Usage end date: 2022-02-15 | 2022-01-28 09:01:04.083 Enabled for: Advanced Features 2. | 2022-01-28 09:01:04.083 Enabled for: Sierra Chart Historical Data Service. | 2022-01-28 09:01:04.083 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-01-28 09:01:04.083 Enabled for: Delayed Denali Exchange Data Feed. | 2022-01-28 09:01:04.083 Enabled for exchange2: CME | 2022-01-28 09:01:04.083 Enabled for exchange2: fairx_exchange.data | 2022-01-28 09:01:04.083 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-01-28 09:01:04.083 Current selected Data/Trading service: Rithmic Direct - DTC | 2022-01-28 09:01:04.083 Custom symbol settings values: enabled | 2022-01-28 09:01:04.083 Chart Update Interval: 500 | 2022-01-28 09:01:04.083 Intraday Data Storage Time Unit: 0 | 2022-01-28 09:01:04.083 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-01-28 09:01:04.083 2022-01-28 14:01:04 Local computer time in UTC | 2022-01-28 09:01:04.083 2022-01-28 09:01:04 Local computer time in SC Time Zone | 2022-01-28 09:01:04.083 2022-01-28 14:01:01 Server time in UTC | 2022-01-28 09:01:04.083 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-01-28 09:01:04.083 Program path: C:\SierraChart\ | 2022-01-28 09:01:04.083 Data Files path: C:\SierraChart\Data\ | 2022-01-28 09:01:04.083 OS Version Number: 10.0 | 2022-01-28 09:01:04.083 Locale Setting: C | 2022-01-28 09:01:04.084 DLLs: TWFX_FREE_2151_64.dll, TWFX_FREE_64.dll, UserContributedStudies_64.dll | 2022-01-28 09:01:04.084 Allowed protected custom studies: TWFX_Free, zyp_app | 2022-01-28 09:01:04.084 Created the DTC Protocol historical data server. | 2022-01-28 09:01:04.111 HD Server Manager | Listening on port 11098. | 2022-01-28 09:01:04.113 Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. | 2022-01-28 09:01:04.113 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-01-28 09:01:04.146 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2022-01-28 09:01:04.219 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | CloseSocket call. | 2022-01-28 09:01:04.219 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-01-28 09:01:04.219 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Closed. | 2022-01-28 09:01:04.219 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-01-28 09:01:04.261 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-01-28 09:01:04.261 Received 5 login tokens. | 2022-01-28 09:01:04.532 Symbol settings MD5 received. Request ID: 1. | 2022-01-28 09:01:05.797 Symbol settings are up-to-date for rithmic_v2.trading. | 2022-01-28 09:01:05.797 (Message log removed) NQH2.CME/MNQH2.CME [CBV][M] #7 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:16.215 * ESH2.CME/MESH2.CME [CBV][M] #4 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:16.646 * NQH2.CME/MNQH2.CME [CBV][M] #7 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:16.869 * ESH2.CME/MESH2.CME [CBV][M] #4 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:17.115 * NQH2.CME/MNQH2.CME [CBV][M] #7 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:17.328 * ESH2.CME/MESH2.CME [CBV][M] #4 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:17.556 * NQH2.CME/MNQH2.CME [CBV][M] #7 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:17.756 * ESH2.CME/MESH2.CME [CBV][M] #4 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:18.071 * NQH2.CME/MNQH2.CME [CBV][M] #7 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:18.267 * ESH2.CME/MESH2.CME [CBV][M] #4 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:18.527 * NQH2.CME/MNQH2.CME [CBV][M] #7 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:18.737 * ESH2.CME/MESH2.CME [CBV][M] #4 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:19.055 * NQH2.CME/MNQH2.CME [CBV][M] #7 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:19.257 * ESH2.CME/MESH2.CME [CBV][M] #4 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:19.540 * NQH2.CME/MNQH2.CME [CBV][M] #7 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:19.748 * ESH2.CME/MESH2.CME [CBV][M] #4 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:20.054 * NQH2.CME/MNQH2.CME [CBV][M] #7 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:20.261 * File >> Disconnect selected. | 2022-01-28 16:35:20.402 WSACleanup called. | 2022-01-28 16:35:20.402 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-01-28 16:35:20.415 DTC Client socket (1) | CloseSocket call. | 2022-01-28 16:35:20.415 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-01-28 16:35:20.416 SC Data - All Services | Waiting for socket receive thread to end | 2022-01-28 16:35:20.416 DTC Client socket (2) | CloseSocket call. | 2022-01-28 16:35:20.416 SC Data - All Services | Disconnected from the server. | 2022-01-28 16:35:20.416 Rithmic Direct - DTC | Disconnected. | 2022-01-28 16:35:20.416 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-01-28 16:35:20.416 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-01-28 16:35:20.445 DTC Client socket (1) | Closed. | 2022-01-28 16:35:20.445 ESH2.CME/MESH2.CME [CBV][M] #4 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:20.586 * NQH2.CME/MNQH2.CME [CBV][M] #7 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:20.807 * ESH2.CME/MESH2.CME [CBV][M] #4 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:21.037 * NQH2.CME/MNQH2.CME [CBV][M] #7 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:21.241 * ESH2.CME/MESH2.CME [CBV][M] #4 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:21.547 * NQH2.CME/MNQH2.CME [CBV][M] #7 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:21.742 * ESH2.CME/MESH2.CME [CBV][M] #4 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:22.052 * NQH2.CME/MNQH2.CME [CBV][M] #7 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:22.247 * ESH2.CME/MESH2.CME [CBV][M] #4 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:22.541 * NQH2.CME/MNQH2.CME [CBV][M] #7 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:22.737 * ESH2.CME/MESH2.CME [CBV][M] #4 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:23.048 * NQH2.CME/MNQH2.CME [CBV][M] #7 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:23.243 * ESH2.CME/MESH2.CME [CBV][M] #4 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:23.549 * NQH2.CME/MNQH2.CME [CBV][M] #7 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:23.744 * ESH2.CME/MESH2.CME [CBV][M] #4 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:24.039 * NQH2.CME/MNQH2.CME [CBV][M] #7 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:24.236 * ESH2.CME/MESH2.CME [CBV][M] #4 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:24.542 * NQH2.CME/MNQH2.CME [CBV][M] #7 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:24.736 * ESH2.CME/MESH2.CME [CBV][M] #4 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:25.058 * NQH2.CME/MNQH2.CME [CBV][M] #7 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:25.252 * ESH2.CME/MESH2.CME [CBV][M] #4 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:25.538 * NQH2.CME/MNQH2.CME [CBV][M] #7 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:25.732 * ESH2.CME/MESH2.CME [CBV][M] #4 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:26.060 * NQH2.CME/MNQH2.CME [CBV][M] #7 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:26.256 * ESH2.CME/MESH2.CME [CBV][M] #4 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:26.550 * NQH2.CME/MNQH2.CME [CBV][M] #7 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:26.749 * ESH2.CME/MESH2.CME [CBV][M] #4 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:27.037 * NQH2.CME/MNQH2.CME [CBV][M] #7 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:27.237 * ESH2.CME/MESH2.CME [CBV][M] #4 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:27.544 * NQH2.CME/MNQH2.CME [CBV][M] #7 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:27.740 * ESH2.CME/MESH2.CME [CBV][M] #4 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:28.049 * NQH2.CME/MNQH2.CME [CBV][M] #7 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:28.246 * ESH2.CME/MESH2.CME [CBV][M] #4 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:28.536 * NQH2.CME/MNQH2.CME [CBV][M] #7 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:28.732 * ESH2.CME/MESH2.CME [CBV][M] #4 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:29.041 * NQH2.CME/MNQH2.CME [CBV][M] #7 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:29.239 * ESH2.CME/MESH2.CME [CBV][M] #4 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:29.551 * NQH2.CME/MNQH2.CME [CBV][M] #7 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:29.756 * ESH2.CME/MESH2.CME [CBV][M] #4 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:30.073 * NQH2.CME/MNQH2.CME [CBV][M] #7 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:30.271 * ESH2.CME/MESH2.CME [CBV][M] #4 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:30.551 * NQH2.CME/MNQH2.CME [CBV][M] #7 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:30.750 * ESH2.CME/MESH2.CME [CBV][M] #4 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:31.051 * NQH2.CME/MNQH2.CME [CBV][M] #7 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:31.253 * ESH2.CME/MESH2.CME [CBV][M] #4 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:31.536 * Date Time Of Last Edit: 2022-01-28 21:54:29
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| [2022-01-28 21:53:22] |
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This is a serious issue. Sierra Chart must be restarted if this is encountered. Otherwise, it will be in an unstable state. Refer to this help topic: Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface That message would relate to graphics. : NQH2.CME/MNQH2.CME [CBV][M] #7 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2022-01-28 16:35:29.756 * Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-28 21:55:19
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