Support Board
Date/Time: Tue, 24 Jun 2025 09:58:42 +0000
Dom not showing offers
View Count: 1125
| [2022-01-26 14:31:40] |
| AndyB - Posts: 105 |
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I just did the update and when I opened my DOM, no offers are now being shown. This is really odd because the market depth historical graph is still working. So I went and opened the Market Depth Window, and it is showing the offer sizes, but all of the 'Ask Prices' are showing '0.00'. I tried to redownload the new update and nothing has changed. Help please?!?!
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| [2022-01-26 14:35:00] |
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What version are you running. And what data feed are you using.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-26 14:35:28
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| [2022-01-26 14:37:27] |
| AndyB - Posts: 105 |
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V 2348 and Denali Data Feed
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| [2022-01-26 15:57:51] |
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Attach the chart this is occurring with, so we can determine what the problem is. Instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart And what is Global Settings >> Data/Trade Service Settings >> Current Selected Service set to Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-26 15:57:58
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| [2022-01-26 20:36:30] |
| AndyB - Posts: 105 |
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Current Selected Service - CQG WebAPI [Trading] I switched it to 'SC Data - All Services [Data]' and the problem persisted. Attached are the two separate charts its doing so with. Like mentioned above, when I click 'Open Market Depth Window' for each, there are no values for 'Ask Price'. Currently, the Market Depth for /ES reads as follows: | Bid Price | Bid Qty | Bid Orders | Ask Price | Ask Qty | Ask Orders | 4417.00 13 0 **0.00** 16 0 So it's populating the depth, but for some reason not the price. Oddly enough, on my sub-instance this is not the case and things seem to be working fine? (I use my main instance for DOMs and execution so this is not something I can work around) |
 Chartbook3.Cht - Attached On 2022-01-26 16:50:00 UTC - Size: 6.76 KB - 324 views |
| [2022-01-27 04:51:45] |
| Sierra_Chart Engineering - Posts: 19990 |
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This issue has already been resolved. Update following these instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-28 16:30:47] |
| AndyB - Posts: 105 |
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I completed the fast update and the problem still persists. What next?
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| [2022-01-28 17:06:35] |
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Update to prerelease 2350. Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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