Support Board
Date/Time: Sat, 12 Jul 2025 09:18:39 +0000
payment using bitcoin?
View Count: 1507
| [2021-12-04 20:14:36] |
| User612901 - Posts: 25 |
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Hi Does SC accept payment via Bitcoin or other cryptocurrency? if so, please provide instructions Thanks in advance |
| [2021-12-05 11:50:58] |
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Yes this is coming soon. We should have this out in a week or so.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-12 00:56:30] |
| User612901 - Posts: 25 |
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Hi, Is there an update as to when SC will accept payment via BTC or other? |
| [2022-01-12 20:42:47] |
| John - SC Support - Posts: 40857 |
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This is available now. You can pay with Bitcoin on our Payments page here: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-17 19:45:12] |
| est - Posts: 2 |
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how long before money is on account if i pay with btc?
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| [2022-12-17 20:52:39] |
| Sierra_Chart Engineering - Posts: 20184 |
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It should be in less than an hour. How long have you waited? We do see 34.65 USD credited to your account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-17 21:15:13] |
| est - Posts: 2 |
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Yes it was in about a hour and thanks for responding
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| [2022-12-18 18:54:44] |
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Good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-12 12:27:40] |
| Pau - Posts: 3 |
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I did a bitcoin payment last year and now I cannot see the option. Has this been removed? No post or messages confirming this so, is this temporal? |
| [2024-04-12 16:15:38] |
| John - SC Support - Posts: 40857 |
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We are doing some updates to our bitcoin processing. This will be back soon (we hope today, April 12, 2024).
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-13 01:08:44] |
| Sierra_Chart Engineering - Posts: 20184 |
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We apologize for the delay. Crypto payments will be restored in about 30 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-13 14:49:30] |
| Sierra_Chart Engineering - Posts: 20184 |
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Bitcoin crypto payments are now supported again and the processing will be faster as we now only require two confirmations.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-01 22:39:10] |
| User622740 - Posts: 1 |
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Hello, I want to make a payment via Bitcoin, but your site does not provide the correct Bitcoin address and the QR code also has a problem.
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| [2025-06-01 23:12:20] |
| Sierra_Chart Engineering - Posts: 20184 |
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We apologize for this. We are looking into it. It may not be resolved until tomorrow but we are starting a support ticket to you now, and that will have a BTC receive address. Use that to send BTC to Sierra Chart. Let us know in the ticket when it is sent.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-06-01 23:12:37
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| [2025-06-02 01:32:44] |
| Sierra_Chart Engineering - Posts: 20184 |
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The issue is now resolved with BTC payments.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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