Support Board
Date/Time: Tue, 04 Nov 2025 10:22:35 +0000
Locked/ open support message requiring closure
View Count: 551
| [2021-11-28 23:58:31] |
| User109175 - Posts: 28 |
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Hi I have a locked support message and it is annoying in that every time I open Sierra it tells me I have an unopened support ticket message however this is not the case, it is closed but locked. Can you please close all remaining support messages for my profile
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| [2021-11-29 04:45:25] |
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We will check on this for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-06 00:01:46] |
| User109175 - Posts: 28 |
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Hi, any progress on this? Im still receiving a redundant banner message upon each login. Thanks
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| [2021-12-06 00:06:55] |
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Go through and review recent tickets here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets Make sure you view the current updates to them. And then you will no longer get the message. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-12-06 00:07:09
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