Support Board
Date/Time: Thu, 26 Jun 2025 15:55:36 +0000
Download History
View Count: 554
| [2021-11-15 15:17:59] |
| User460426 - Posts: 6 |
|
Hey, I am having a problem downloading historical data. My chart only loads the live data through my data feed (Rithmic). I have already tested the following: - I have tested different versions of Sierra Chart. - reinstalled Sierra Chart completely - tested another Rithmic data feed, without success - Tested my data feed at a friend's site, it works there - Created a new chartbook - Adjusted all settings - Used the Denali data feed, then it works In the message log, I found the following error: Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. | 2021-11-12 11:13:02.476 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-11-12 11:13:02.496 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-11-12 11:13:02.543 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-11-12 11:13:02.543 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2021-11-12 11:13:02.582 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 32768 | 2021-11-12 11:13:02.583 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 38.79.0.89. | 2021-11-12 11:13:02.583 Received 5 login tokens. | 2021-11-12 11:13:02.627 Symbol settings MD5 received. Request ID: 1. | 2021-11-12 11:13:02.728 Symbol settings are up-to-date for rithmic_v2.trading. | 2021-11-12 11:13:02.728 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2021-11-12 11:13:03.023 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | CloseSocket call. | 2021-11-12 11:13:03.023 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-11-12 11:13:03.023 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Closed. | 2021-11-12 11:13:03.023 Files to Open on Startup | Opening file: Workspace.Cht | 2021-11-12 11:13:06.738 GCZ1.COMEX [CB] 1 Min #1 | Reloading chart. | 2021-11-12 11:13:06.873 |
| [2021-11-15 16:54:49] |
| John - SC Support - Posts: 40609 |
|
Refer to the following with regards to Rithmic historical data: Historical Data on the New Rithmic Connection There is no error in your message log, that is just a statement about the closing of the socket, which is not a problem. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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