Support Board
Date/Time: Thu, 26 Jun 2025 22:29:21 +0000
Order rejected
View Count: 551
| [2021-11-06 17:54:42] |
| User202861 - Posts: 1 |
|
Hello, I have posted my message log about my orders have been rejected. could you pease help me to find out what was the reason? I have posted the message log not long ago. Thank you. |
 log061121.jpg / V - Attached On 2021-11-06 17:49:58 UTC - Size: 2.32 MB - 154 views |
| [2021-11-07 15:27:21] |
| John - SC Support - Posts: 40626 |
|
In the log file you sent, you are having connectivity issues. You have the following message throughout your log: DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
For more information about this, refer to the following: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem From the image you provided, you have the messages: New Order Rejected - BitMEX Trading Direct Error: Access Denied...
You would need to ask BitMEX about this. For some reason they are denying access for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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