Support Board
Date/Time: Sat, 28 Jun 2025 14:23:26 +0000
Erroneous Sierra Chart Auto-Charges
View Count: 636
| [2021-08-27 18:10:21] |
| User484164 - Posts: 4 |
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Between August 19 to August 26 Sierra Chart has automatically billed my debit card nine times: 8/26 1x 8/23 6x 8/20 1x 8/19 1x Each charge has been for $36 each. I want: 1. to know why 2. to have this practice stopped 3. to have all erroneous charges refunded to my debit card |
| [2021-08-27 18:45:43] |
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We will look into this, it relates to: "Stripe Auto Pay". Normally there is not automatic billing which occurs.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-27 18:52:07] |
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Also for the record we have not seen a case like this before. It must be the result of some technical issue involving Stripe.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-27 19:14:01] |
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We have refunded all the payment except one. The issue was caused because your bank initially declined 8 payments between 2021-07-31 and 2021-08-16, and then accepted them afterwards. Sierra Chart Support Date Time Of Last Edit: 2021-08-27 19:29:37
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| [2021-08-28 14:25:33] |
| John - SC Support - Posts: 40645 |
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If you want to turn off automatic payments, then go to the Payments page and scroll to the bottom and select the button for Manage Automatic Payments under the section for Automatic Payments with Stripe. Then go through the items to turn off the automatic payments. You can access the Payments page here: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-08-28 14:25:49
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| [2021-08-28 18:06:55] |
| User484164 - Posts: 4 |
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So why isn’t your service satisfied with just one payment per month, why does it need 9? What about my refunds? |
| [2021-08-28 20:34:57] |
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If the payment is declined and your account still needs to be topped up for a renweal we would request a payment again in 2 days. As was mentioned earlier, the refund has been issued. Sierra Chart Support Date Time Of Last Edit: 2021-08-30 16:36:55
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| [2021-08-29 05:26:00] |
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So why isn’t your service satisfied with just one payment per month, why does it need 9? We were clear about this. The payment did not succeed because you declined it.And the payments are not occurring just once a month, they occur as needed based upon the activated services and new services you activate. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-08-29 05:26:12
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