Support Board
Date/Time: Fri, 19 Dec 2025 12:42:43 +0000
Orders Not Being Routed
View Count: 664
| [2021-08-24 18:00:28] |
| User251322 - Posts: 7 |
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A few months ago I switched from the CQG/Rithmic data feed provided by AMP Clearing to the Denali data feed included with Service Package 11. I am also purchasing real-time data from SC, so the only thing being used with AMP is order routing & execution. However, when I attempt to execute a trade, Sierra Chart automatically switches to sim mode to execute the order. Also the balance shown in Trade Account Monitor is not correct. Do I need to do something to re-connect my AMP account for routing?
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| [2021-08-24 18:38:51] |
| John - SC Support - Posts: 43555 |
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You are not connected to your CQG account. What you are seeing is your simulation information. Follow these instructions to connect your Sierra Chart to your CQG account: CQG Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-25 04:04:59] |
| User251322 - Posts: 7 |
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Thank you. I was under the assumption doing this would switch me back to using the glitchy CQG data feed, but that wasn't the case.
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