Support Board
Date/Time: Tue, 16 Sep 2025 15:49:08 +0000
Missing Data
View Count: 504
| [2021-08-11 13:42:21] |
| User790662 - Posts: 2 |
|
I am seeing a gap in data like time is standing still. This has happened a few times now How can I fix this and see the actual chart time frame http://www.sierrachart.com/image.php?Image=162868922571.png |
| [2021-08-11 14:39:28] |
| John - SC Support - Posts: 41838 |
|
The first thing that we are wondering is whether you have the "Lock Fill Space" option enabled, as it might be that you are getting the data, but the chart is not scrolled fully forward so you are not seeing the most current bars. Otherwise, if you are actually having a stoppage in your data flow, then it is most likely going to be a connectivity issue. We would need to see your Message Log when this occurs. Follow these instructions to post your log when you have the issue: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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